Senior Manager & Managers Under Hospitality Training
Sales
- Upselling & Communication Skills for Frontliners
- Building a super sales team
- Winning customers through negotiation, suggestive selling and closing deals
Customer Relationship & Services Management
- Customer Retention
- Service Skills For Room Division
- Complaints & Service Recovery For Hoteliers
- Turning Complaints To Business Opportunities
- World Class Customer Service—Front Office, Reservation
- Mastering Telemarketing For Reservation
Train the Trainers & Team Building
- Train for Performance
- Managerial Leadership Bootcamp
- Mindset & Attitudinal Change Camp
- The Art & Science of Inspirational Leadership
Conversation, Writing & Communication Skills
- Report Writing & Effective Presentation Skills
- Highly Effective Communication Skills for Hoteliers
- Effective Presentation Techniques
- Hospitality English 1,2,3
- English for Frontliners
Safety & Health
- First Aid & CPR for Hospitality Industry
- Complete Occupational Safety Program
- Safety Committee Implementation
- Hiracr—Hazard Indentification, Risk Assessment & Risk Control
- Fire Fighting Program
